Welcome to TrustWind.cc! By using our website and purchasing our products, you agree to comply with and be bound by the following Terms and Conditions. Please review them carefully.
Return Policy
At TrustWind.cc, customer satisfaction is our priority. However, we have specific guidelines for returns:
Unused Products
We accept returns only if the product is unused. The product must be in the same condition as it was received, along with the original packaging, tags, and other related items. To initiate a return, you must contact us within 14 days of receiving the product.
Broken Products
If you receive a product that is broken or damaged, please send us images that clearly show the damage. This will help us verify that the product was broken during shipping and not due to usage. Returns or replacements for broken products must also be reported within 14 days of receipt.
Undelivered Products
If your product has not been delivered even after 15 days of placing the order, please contact us immediately. We will work with our shipping partners to track your order and ensure timely delivery. If the order is confirmed as lost, we will issue a full refund or send a replacement, based on your preference.
Product Mismatched
In the rare event that you receive a mismatched product (i.e., not the product you ordered), please contact us within 14 days of receiving the product. Provide clear images of the received product and the order details. We will arrange for the correct product to be sent to you and cover the return shipping costs for the mismatched item.
Used Products
We understand that sometimes products may not meet your expectations. However, for hygiene and safety reasons, we are unable to accept returns or offer refunds for products that have been used. We appreciate your understanding in this matter.
General Terms
- Use of Website: By accessing and using TrustWind.cc, you agree to comply with these Terms and Conditions, including our privacy policy and any additional terms and conditions that may apply.
- Changes to Terms: TrustWind.cc reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the website signifies your acceptance of the revised terms.
- Limitation of Liability: TrustWind.cc is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services.
Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact our customer service team at care@trustwind.cc. We are here to help!
Thank you for shopping with TrustWind.cc!
